Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. Orders & Shipping

1.1 How can I place an order on your website?

To place an order, browse our product catalog, add the desired items to your cart, and follow the checkout instructions to complete your purchase.

1.2 What shipping options are available and what are the costs?

We offer USPS’s Ground Advantage service for shipping. Costs and delivery times may vary. Specific details are provided during the checkout process.

1.3 What is the estimated delivery time for my order?

  • For shipments to Puerto Rico: estimated delivery time is 2 to 3 business days after the order has been processed.

  • For the United States: estimated delivery time is 4 to 10 business days after the order has been processed.

1.4 How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number on the USPS website (www.usps.com) to check the delivery status.

1.5 Do you offer international shipping?

Unfortunately, we do not currently ship outside the United States and Puerto Rico. You can find distributor information in your area by visiting www.snutritionusa.com.

2. Products

2.1 What types of products do you offer?

We offer a wide range of nutritional supplements, including proteins, amino acids, vitamins, and minerals.

2.2 Are your products suitable for vegans/vegetarians?

The availability of vegan or vegetarian products from SP Nutrition is not clearly specified in the available information.
We recommend carefully reviewing the ingredient list of each product on our website or contacting our customer support team for specific guidance on product compatibility with vegan or vegetarian diets.

2.3 How do I know which supplement is right for me?

Choosing the right supplement depends on your health goals and physical condition. We recommend consulting a healthcare provider or nutritionist to determine which supplements are best suited to your needs.
Additionally, you can explore the different product categories on our website to learn more about available options.

2.4 Are your products FDA registered?

Yes, SP Nutrition is an FDA Registered Manufacturer, which means our facilities comply with the requirements established by the U.S. Food and Drug Administration (FDA).

2.5 Do you offer guarantees on your products?

Yes, we offer guarantees on our products. Please refer to our Return Policy for more details.

3. Payments

3.1 What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, PayPal, Zelle, Klarna, and online payment platforms.

3.2 Is it safe to make payments on your website?

Yes, our website uses security protocols to protect your information during transactions.

3.3 Can I pay cash on delivery?

Unfortunately, we do not offer cash on delivery as a payment option.

4. Returns & Refunds

4.1 What is your return policy?

We accept returns of unopened products within 30 days of purchase. Full details are available in our Return Policy.

4.2 How can I request a refund?

To request a refund, contact our customer service team and provide your order number and reason for the return.

4.3 Who covers the return shipping costs?

If the return is due to our error or a defective product, we will cover the shipping costs. In all other cases, the customer is responsible for these costs.

5. Customer Account

5.1 How do I create an account on your website?

Click on “Sign Up” at the top of our website and follow the instructions to create your account.

5.2 How can I update my personal information?

Log into your account and go to the “Profile” section to update your personal information.

5.3 How do I delete my account?

If you wish to delete your account, please contact our customer service team for assistance.